Last updated: 22 August 2026
Ben Tenancy Cleans Ltd (“Ben Tenancy Cleans”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect information when you visit our website, request a quotation, make a booking, contact us or use our cleaning services.
1. Information We Collect
We may collect information including:
– Your name
– Email address
– Telephone number
– Property or service address
– Property type and size
– Cleaning services and add-ons requested
– Preferred cleaning date and time
– Information you provide when requesting a quotation or contacting us
– Booking, invoice and payment information
– Communications between you and Ben Tenancy Cleans
– Technical website information such as browser, device and cookie information where applicable
Please only provide information that is reasonably necessary for us to provide your quotation or service.
2. How We Use Your Information
We may use your information to:
– Prepare and respond to quotation requests
– Arrange and manage cleaning bookings
– Contact you about your booking or enquiry
– Provide the cleaning services you request
– Process and administer payments and invoices
– Handle questions, complaints or re-clean requests
– Maintain appropriate business and accounting records
– Improve our services and website
– Prevent fraud or misuse of our services
– Meet our legal and regulatory obligations
Where required by law, we will rely on an appropriate lawful basis for processing your personal information, including performance of a contract, taking steps at your request before entering into a contract, legitimate interests, legal obligations or consent.
3. Sharing Your Information
We do not sell your personal information.
We may share information where reasonably necessary with service providers supporting our business, such as website hosting, booking, communications, accounting or payment providers.
Information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal claims.
Service providers should only process personal information for the purposes for which it has been provided and subject to appropriate safeguards.
4. Payments
Where payment is processed through a third-party payment provider, that provider may collect and process payment information under its own privacy terms.
Ben Tenancy Cleans does not need to store complete card details where payment is processed securely by an external payment provider.
5. Cookies and Website Information
Our website may use essential cookies and, where implemented, analytics or other technologies.
Further information is provided in our Cookie Policy. Where UK law requires consent for non-essential cookies, those cookies should not be activated until the appropriate consent has been obtained.
6. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, tax and dispute-resolution requirements.
Different types of information may therefore be retained for different periods.
7. Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no internet-based system can be guaranteed to be completely secure.
8. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including:
– Access to your personal information
– Correction of inaccurate information
– Erasure of information in certain circumstances
– Restriction of processing in certain circumstances
– Objection to certain processing
– Data portability where applicable
– Withdrawal of consent where processing is based on consent
You also have the right to raise concerns with the UK’s Information Commissioner’s Office.
9. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of independent third parties. You should review their privacy information before providing personal information to them.
10. Changes to This Policy
We may update this Privacy Policy when our services, website or legal obligations change.
The latest version should always be published on our website with its most recent update date.
11. Contact Us
For questions about this Privacy Policy or how Ben Tenancy Cleans handles your personal information, please contact:
Ben Tenancy Cleans Ltd
Website: bentenancy.co.uk
Telephone: +447405412656
Email: 2025@bentenancy.co.uk
